Review for user rhasan from TangleWeb

  • TangleWeb (138)

    This is probably the longest trade I have been involved in :) Rhasan & I reached an agreement where I purchased a Dell Optiplex GX1 from him on Sept 23rd **2002**. Shipping was a little slow & I received the system Oct. 7th I ended up using another system for the purpose I had intended the Dell for, so didn't bench the system right away. When I did, I discovered that the BIOS was corrupt & the system was un-bootable. I emailed Rhasan on Nov. 30th 2002 with the details of the problem, then again on Dec. 8th when I had not received a response. He replied that evening & agreed to send out a replacement systemboard. He indicated he shipped it on Dec. 14th, but I never received it. Unfortunately tracking was not used. He emailed on Dec. 31st stating he would ship another board that following Monday Jan. 2nd 2003 with tracking & email the tracking number to me. I did not receive an email & the board never arrived. I put the system aside at this point & didn?ÇÖt do anything with it. I pulled the system out again Dec. 6th 2003 & remembered that Rhasan & I had an un-resolved deal. I emailed & Rhasan quickly replied and was very apologetic for dropping the ball on the mobo replacement. He shipped the board right away, I received it in short order & it was very well packaged. I finally replaced the board today (Jan 4th 2004) & the system works perfectly!

    TangleWeb was the Seller on January 3, 2004 ArsTechnica

    I am posting this as a neutral because Rhasan did resolve the issue in the end. He could have simply said too much time had passed & that he fulfilled his obligation by shipping one board, though it wasn?ÇÖt received. I think Rhasan is an ethical trader, I just think he is sometimes very busy & has a hard time keeping all the balls in the air.

    Despite this somewhat ?Ç£lengthy?Ç¥ deal, I would trade with Rhasan again.

    ~Dave

    January 3, 2004