Review for user MUCHO from wluk

  • wluk (353)

    Sold 10 ramsinks for $9.50 shipped.

    wluk was the Buyer on September 17, 2005 AMDMB

    John(buyer) just moved and forgot to change his mailing address on his PayPal account. I mailed out the package the same day that I received the payment. John claimed that he never received the package and threaten me to send another package or I will get a negative feedback and filed a paypal dispute on the transaction. I asked John to send half of the cost $4.25 and I will send him a replacment as this is not my fault for the lost package. John is unwilling to work out for a resolution and making demanding request making me unconfortable sending him a replacement at my cost. If this is my fault or he was polite enough, I will definitely mail out a replacement no questions ask.

    The following are the emails from us if you are interested.

    John wrote:

    I'm not into threats. A threat is not what I have given you. I have given
    you a demand. You're the seller. I'm not waiting more than a month.

    I'm done waiting - I don't care about $10. You obviously do. Your 24 hours
    is up.

    Later
    ----- Original Message -----
    From: "William Luk" <wluk@adelphia.net>
    To: <pletschfamily@comcast.net>
    Sent: Sunday, September 18, 2005 5:12 PM
    Subject: Re: 10 VGA Ram sinks


    > Hi John,
    >
    > I am very sorry you still haven't gotten the package. I don't understand
    why
    > this is totally my fault. I really want to work with you to get this
    resolve
    > however you keep threatening me. It just doesn't make sense why you want
    to
    > do this for $10? I am hoping we can wait a little bit longer because from
    my
    > past experience if the package wasn't stolen it will eventually show up.
    > Please trust me once last time and be patience. Sorry for the
    inconvenience.
    > Thanks,
    >
    > William
    >
    >
    > ----- Original Message -----
    > From: "Pletsch Family" <pletschfamily@comcast.net>
    > To: "William Luk" <wluk@adelphia.net>
    > Sent: Saturday, September 17, 2005 12:20 PM
    > Subject: Re: 10 VGA Ram sinks
    >
    >
    > > William -
    > >
    > > Now I'm pissed. Your inability to read simple english or provide any
    kind
    > > of customer service has led us to where we are. Read closely.
    > >
    > > #1. The package had 2.5 weeks to arrive at my old confirmed paypal
    > > address
    > > before I moved and the mail got fowarded.
    > > #2. The mail has been fowarded ever since.
    > > #3. I have checked my old mailbox 4 times for your package. Since the
    > > fowarding took place I have not had a single item of mail there.
    > > #4. I have waited patiently beyond what any person would consider
    > > reaosonable.
    > > #5. You have two choices at this point.
    > > A) Send me a new package at no charge.
    > > OR
    > > B) Deal with a paypal dispute and negative heatware
    > >
    > > You have 24 hours to respond.
    > >
    > > Frankly - for someoone with over 300+ positive heatware - I expected
    > > better
    > > than a lecture about it being my fault.
    > >
    > > Thanks,
    > >
    > > John
    > > ----- Original ......TRUNCATED BY HeatWare Admin......

    Response from MUCHO
    William is lying. I did not forget to change my paypal address. I did not move until after two weeks AFTER he says she shipped out the product. He then asked for more $$$. Who knows how many people have sent him more $$$. Worst seller I have ever dealt with. He can't even read email correctly. I have taken the key part of the above email exchange - please note the date.

    > >> >> Sent: Friday, September 09, 2005 8:11 PM
    > >> >> Subject: Re: 10 VGA Ram sinks
    > >> >>
    > >> >>
    > >> >> > Here is what I think.. Assuming you're a for profit enterprise - I
    > >> >> > think
    > >> >> > the
    > >> >> > only right thing to do would be to ship it out again at no charge
    to
    > >> >> > me.
    > >> >> > I
    > >> >> > will spare you the lecture on customer service - if you want to
    hear
    > > it
    > >> >> > let
    > >> >> > me know. The short version goes like this: If your profit
    margins
    > >> > aren't
    > >> >> > big enough to cover occasional small losses you need to be
    charging
    > >> > more.
    > >> >> >
    > >> >> > The only thing unusual is that I moved last week. However none of
    > >> >> > my
    > >> >> > other
    > >> >> > mail got lost - everything has been fowarded as it should. Not to
    > >> > mention
    > >> >> > the 2 weeks before I moved that nothing showed up.
    > >> >> >
    > >> >> > Later,
    > >> >> >
    > >> >> > John

    September 18, 2005