Review for user amsdmf from TechnoButt

  • TechnoButt (238)

    I sold Blaine a complete high definition HTPC with dual tuners, large hard drives, and so forth based on NF2/barton mobile 2600.

    TechnoButt was the Buyer on July 18, 2005 AnandTech

    He paid and I shipped fedex ground. The heatsink broke away in shipping and damaged several components (motherboard, cpu, video card, hsf, and case). He took pictures and contacted me promptly via email when he saw the contents. I immediately ordered replacements (like for like) through newegg and had them shipped directly to Blaine. He installed them and reported everything was ok except the video card. He returned the video card. Fedex denied my insurance claim for $444.46+shipping on the package (my costs of replacing the damaged components with like for like, but newer revisions with full retail packaging/warranty). Blaine was nice enough to let me keep the $75 refund for the defective video card (which put me out $370) and agreed to send me the XP-90C heatsink I ordered as a replacement for the SLK700 that was damaged and no longer available (as the XP-90C wouldn't work with the system). He worked with me to try and resolve the claim with fedex doing everything he could to assist. He even sent back the damaged parts on his nickel. They still denied the claim. I worked through the Better Business Bureau to resolve the claim with Fedex and two months later I've been notified that I'm going to receive a partial settlement.

    Blaine was in no way responsible for any of the problems in the transaction. In fact, he went above and beyond by letting me keep the refund for the second video card from newegg to help offset my $450 loss and to agree to send me the $50 XP-90C that he couldn't use.

    I wouldn't hesitate to deal with him again. He was honest, upfront, made payment in full, provided the labor to replace the damaged parts without any complaint. He was courteous, provided pictures of the shipping damage and packaging.

    If you ever have opportunity to do business with Blaine on any level (I can attest for up to $1000 on a single transaction), he is honest, has great communication, and is very easy to deal with even when the situation goes to hell. :) A+ trader, asset to the community.

    October 5, 2005