Review for user triarii3 from hube235

  • hube235 (91)

    Purchased a Razer Arctosa Black keyboard.

    hube235 was the Seller on October 28, 2011 AnandTech

    Received the keyboard in poor condition. Showed pictures to the seller. Seller claims USPS is responsible for damage sustained during transit. The package was poorly padded, in fact, there was no packaging aside from the original box that the keyboard was sold in, which was thin plastic. Seller agreed to fully refund me, but I had to file a dispute with paypal. After 3 days without response, I escalated the dispute into a claim. 2 weeks later, paypal issued a refund due to the sellers lack of response. Bad communication. I've tried sending PM as well as posting on the sellers thread to get his attention to the paypal dispute. Got nothing aside from the initial response to my email when I told him the keyboard was damaged.


    EDIT: Since I'm unable to leave another note on my evaluation page, I thought I'd leave it here (please refer to my evaluation page as this is a continuation of it). Glad you admitted that it was your fault the package had insufficient padding. As for the wait, I honestly didn't have a problem with that, as long as I got the keyboard in mint condition as described in your for sale thread. Whether you ignored me or not when I escalated my paypal dispute into a claim doesn't matter. I've checked all email communication between us as well as the paypal dispute resolution page, and no where does it state that there was any seller action. Please allow me to copy and paste the case history exactly how I see it:

    View case history

    Nov 21, 2011 - PayPal: Email sent to seller
    Nov 21, 2011 - PayPal: Email sent to buyer
    Nov 12, 2011 - PayPal: Email sent to seller
    Nov 12, 2011 - PayPal: Email sent to buyer
    Nov 12, 2011 - Buyer: Dispute escalated to claim
    Nov 12, 2011 - Buyer: Dispute filed
    Nov 10, 2011 - PayPal: Email sent to seller
    Nov 10, 2011 - PayPal: Email sent to buyer
    Nov 10, 2011 - Buyer: Dispute filed

    The party immediately after the date is the party that initiated the action. If I can't find your letter of apology here or in my email, then I swear I don't know where to find it. Also, I don't believe I've made any claim saying you are lying or you ignored me. I simply stated what I could find, to the best of my ability might I add. I am very familiar with Paypals payment system. I've been using it regularly for the past few years.

    Letting me keep the keyboard was a very friendly gesture and I thank you for saving me the trouble of going to the post office and having to return the package. Aside from that, the keyboard means nothing to me at this point due to it's condition. This keyboard was intended to be used with my new rig which I'm working on getting together. As with any new build, I would like to have parts in very good or pristine condition. It's not likely that I would proudly use a banged up keyboard to complete my build.

    What you failed to mention in your note is how, and I quote this from the edit you left in my evaluation page, "It doesn't matter how many rules to cite.". In my opinion, you deserve a negative for that as well: failure to observe and adhere to forum rules. Your only reason behind leaving a negative evaluation is for what you perceived as my inability to see that you authorized a refund and apologized. I got the apology part already and looked everywhere for any proof that you initiated a refund without success, so what other reason do you have for leaving a negative evaluation? I did my part as a buyer, which shouldn't much more than having an open channel of communication, submit payment on the date/time I specified, and resolving any possible disputes in a professional, mature manner. Is there any duty, as a buyer, that I may have not mentioned and would warrant a negative evaluation?

    Also, just for your information, leaving insulting remarks, like in this quote, "I still can't believe I got a negative over a $30 dollar keyboard and someone who can't read.(Hube is the only NEGATIVE, i have ever given out)", will not help your case. Any veteran trader out there won't care whether 50 cents or 1 million dollars was involved in the transaction. An honest evaluation that consists of facts and is free of insults is what matters. Please refer to the help/support link on the top right side of heatwares site, frequently asked questions, under the section titled "I was unfairly given a neutral/negative evaluation!" Pay very special attention to the "NOTE:" below, as it states "You must be as objective as possible when leaving a Reply. Replies which contains insults, obscenities, or other irrelevant information will be subject to deletion." Saying things like I can't read is subject to deletion. I also would like to point out that because your evaluation for me feels a lot like it was written in retaliation for my evaluation I left for you, the evaluation you wrote is subject to deletion.

    I believe it is worth mentioning this quote from the Anandtech Moderator, in the forums rules thread, "People, if you have time to post a FS thread, to receive payment, to receive goods, to reply to all the offers in your threads, and to strike a deal to begin with, you have time to pack your items properly and ship out in a timely manner. All it takes is a little preparation to begin with to have your packing materials ready, or even pack in advance if necessary. You should already have a time set aside to deliver the goods to your carrier. And very important is to set aside a few minutes of the day to COMMUNICATE with those with whom you have deals open. IT DOESNT TAKE BUT A SMALL SPACE OF TIME! And maintain an open channel of communication until your transactions are complete."

    It is also worth repeating this quote too: "Your word is your bond, your word is your rep, and your actions speak louder than all the words combined. If you cant maintain and keep your word, and if you can't meet your obligations, then you have NO business doing business here. PLEASE do everyone a favor, including yourself, and dont do business where people depend on you to perform your duty to them, and conduct business in a mature and honorable fashion."

    Have yourself a great weekend.

    Response from triarii3
    Padding was my fault. I am still pretty new to the hardware world. I had to learn the hardware of shipping things without proper protection. I asked the USPS employees and they said it was no problem. and Yes i probably deserve a negative just on that. I offered the buyer to KEEP the keyboard and I will offer a FULL refund.

    And honestly I think deserve a negative for letting the buyer wait more than a week for a refund of $28.83.

    But he claimed i completely ignored him and paypal admin had to take over for a refund. Which was completely FALSE.

    I sincerely hope this doesn't happen again. I am out of college now with a job. So i am pretty on top of this again.

    November 22, 2011