Review for user MetaIX from kschaffner

  • kschaffner (117)

    Purchased MSI Z97 Gaming 7 motherboard

    kschaffner was the Seller on June 17, 2015 HardForum

    The hardforum thread is here: http://hardforum.com/showthread.php?t=1868059

    The following list of defects of the product were observed and pictures can be found here http://imgur.com/a/gjUlu :

    1. Burnt trace from CPU socket to 1st DIMM slot
    2. Missing PCI-E x16 retention clip (this I feel would prevent RMA)
    3. USB 3.0 housing pulled away from pins (as would this)
    4. Bent pin on a fan header (not that big of a deal)
    5. He left his heatsink retention bracket still screwed on the board (not a big deal again, just kinda odd)
    6. Missing the stand off and screw for the m.2 sata port

    Timeline:
    I purchased the board on 6/17/2015 (12:15am so basically 6/16) he did not ship it until 6/19/2015 and it arrived on 6/22/2015 I PM'd him on 6/23/2015 and informed him of the condition of the board and that I wanted a refund, I waited until 6/27 to tell him that I will give him until 7/1 to reply or a claim would be opened, I opened the claim on 7/1 on 7/2 he denied refund and requested photos, again stating board was almost new, I replied on 7/2 with photos and an explanation, he did not reply back, on 7/5 I requested a refund again, and on 7/7 he denied it stating "This was a new board. I can not be responsible for damage you may have done to it. I also sent it with extra insurance if you think it may have been damaged by USPS. Further, it is covered by MSI warranty for a year."

    A physically neglected board cannot be RMA'd for repair even if it's under warranty for 3 years, not the 1 year he claimed.

    Paypal reviewed the claim and ruled in my favor, per the instructions of the claim I sent the motherboard back to him, after 2 weeks of it sitting at the post office I called paypal and explained to the rep what was going on. She looked up the tracking number and the case, saw that I had sent it back and that it sat there, so she went ahead and gave me my money back and closed the case. He never picked up the motherboard or sent me a PM or email of any kind since he tried to say it was shipping damage.

    August 24, 2015