Review for user YerBuddy from Rageypoo

  • Rageypoo (7)

    ATI HD 5870 from XFX

    Rageypoo was the Seller on June 19, 2010 EVGA

    shipped overseas? packaging was pretty beat up, but lots of bubble wrap inside (very nice ty.) I've noticed on heatware that he's helped others RMA cards he's sent before, I hope this isn't a regular pattern for the items he sells. My card had artifacts/tearing and major stuttering. I asked him if he could RMA it for me and he wouldn't. luckly XFX has a double lifetime warranty so I could register it in my name or I would have been screwed, told me to deal with it, he had more important things to do, which may be true, but I can see he has time to post on the forums but not set up an RMA for a faulty card he shipped to me, no bueno. I paid quickly, transaction was smooth on my part. I am not impressed, please do not tell your customers that you don't care about positive or negative feedback and just deal with it.

    This is a comment someone else left about a card he bought from YerBuddy, I wish I could have had the same level of service.

    "The card didn't work soon after i got it (despite his impeccable packaging!). He filled out all the RMA paperwork quickly and even paid to ship it to me. this is key-even after the money's exchanged hands, yerbuddy goes the extra mile."

    ^This I believe is what should have been done for me, but this was never even offered.

    *EDIT* as per a rude e-mail about this evaluation, I would like to stress that he did offer me a refund. This was not an option for me, I wanted the card, and a simple RMA would have fixed the problems I was having.

    **EDIT** Just a quick edit to his response, the other option was to have him set up the RMA so I didn't have to put the warranty in my name, as this was a GPU meant for my friend. This wasn't underhanded at all, I just wanted it dealt with, no return shipping was wanted, and YerBuddy felt it wasn't his problem to assist, and that's why I had the neutral response. I would deal with YerBuddy again, I felt his packaging was excellent and the shipping outstanding! Just sad it didn't work and our communication was difficult. YerBuddy is a great person, no doubt, misunderstandings happen to the best of us.

    Response from YerBuddy
    Not only did I offer a full 100% refund for the card, I also offered to pay for the shipping. He would not have been out one dime. Instead he wanted another arrangement made and I refused because I felt it was underhanded. I will not deal with this guy again.

    July 1, 2010