Review for user pontiacgagt from hkklife

  • hkklife (536)

    On October 15th I bought a Pentium 4 630 3.2 GHZ CPU from Jamie. He indicated that it was the bare CPU shipped with the Intel OEM HSF. The next day he confirmed receipt of the payment and that he\'d be sending the CPU out the following day (the 17th). I sent a followup PM asking him to please provide tracking information which he never responded to. After hearing nothing for over a week, I PM\'d Jamie on Oct 24th but received no response. I PM\'d him again on the 26th inquiring about the lack of communication and still no tracking # from him. He finally replied via e-mail on the 27th and stated that the CPU had been shipped earlier that week. So that was 4 attempts I made at communication between the 16th and 26th before I finally heard something from him. On the 30th I received another e-mail with the tracking number from Canada Post (which was not valid). He also advised within this e-mail that he was going to refund me my shipping cost ($10). I then received my PPrefund on November 1st and a final e-mail from him apologizing for the delay and asking if there was anything else he could to do help rectify the situation. I told him that since I had been more than patient and understanding in waiting almost a month for my CPU to arrive, I\'d appreciate a small refund of an amount at his discretion from the purchase price of the CPU ($5 would have been fine) just as a goodwill gesture. I felt this was a reasonable request as I had to buy a cheap Celeron as an interim CPU while awaiting the arrival of his CPU just so I could finish off building the system I was working on. I never heard back from Jamie via PM or e-mail nor did I receive a refund of the purchase price of the CPU. I indicated very clearly that I was still willin to leave him positive Heatware if he would just talk to me and try to work something out one way or another (especially since he made the offer in the first place). Since he chose not to heed my request, I feel that his offer to make things right was hollow and insincere. The CPU finally arrivd on November 8th and the date on the package was November 1st, not the October30th (or earlier) that he claimed was the original shipment date. To be intentionally given a false shipment date really irked me and wiped out the last bit of goodwill I might have had towards this deal. To add to my frustration, while the CPU itself was well-packed, the included HSF was not an Intel OEM version as he had stated but instead what appears to be an HP OEM. This does not use the screw-down spring loaded connectors but appears to attach to a backplate on the underside of the motherboard. No backplate was included in the packaging nor did he ever indicate that this was not the standard Intel HSF design. So the included HSF is unusable in its current form and I am out another $20 in having to buy an aftermarket cooler for this processor since the one Jamie sent me is unattachable.

    hkklife was the Seller on November 18, 2007 AnandTech

    The combination of poor communication, extreme delays in shipping my item and a false representation of the shipment date & cooler included with the CPU leaves me with no desire to trade with Jamie again. I do appreciate the fact that he did at least refund the shipping cost, so because of that and the fact that the proper CPU did arrive intact I am leving neutral feedback and a detailed summary of the events that turned a small shipping delay into a very unpleasant purchasing experience. Had had just told me on the 16th that unforseen circumstances would have delayed his shipping the CPU I\'d have been more than understanding. And had he contacted me on the 28th and said the CPU hadn\'t yet shipped I\'d probably have just asked him to refund my money and called it a day. But now I wish I had just bought a new CPU outright instead of wasting nearly a month for this one to arrive then having to go through the aggravation of purchasing a functional HSF.

    I would hope Jamie learns a lesson from this deal that he must communicate HONESTLY and FREQUENTLY with his customers in the future and that informing someone of bad news is better than leaving them completely in the dark.

    November 19, 2007